Complaints Procedure: Start Goed Mortgage Advice

It’s possible that Start Goed Hypotheekadvies may not meet your expectations. We deeply regret this, of course. We would be happy to discuss the matter with you to find a solution. You can reach us at 085-0601228 or info@startgoedhypotheekadvies.nl

If you send us an email with your complaint, we kindly ask that you include the following information in the email.

– Your name, address, email address, and phone number; please include a description of the complaint in as much detail as possible. Please let us know what you expect from us regarding any damages or what else we could do.

We will contact you within 5 business days to confirm receipt of your complaint and go over it with you so that we fully understand the nature of the complaint.

How do we handle your complaint? We will carefully review your complaint and take it seriously as we assess it. Of course, we will do so in a reasonable manner. If the error is on our part, we will address it immediately and try to resolve it to ensure that you are once again satisfied with our service. You will receive a final response with a solution within a reasonable timeframe (no later than 4 weeks).

Are you satisfied with the solution we’ve offered? If so, we at Start Goed Hypotheekadvies are happy to hear it. Not satisfied with the response? If, after all our efforts, we still haven’t managed to resolve your complaint to your satisfaction, you can contact the Financial Services Complaints Institute (Kifid). Start Goed Hypotheekadvies is registered with Kifid under number 300.018656. We consider a ruling by Kifid to be binding. Kifid will only handle your complaint if you have first gone through our complaints procedure. Of course, we’re committed to finding a solution together and trust that we’ll be able to resolve the matter collaboratively.